Refund policy

At Petzee, we ensure that our natural foods, chew toys, and wellness tonics meet premium quality standards. Since we deal in pet food and health supplements, we maintain a strict hygiene and safety protocol.

Cancellations

  • You can cancel your order within 2 hours of placing it, provided it has not been dispatched from our warehouse. Once shipped, an order cannot be canceled.

  • To cancel, please email us at petcare@petzeestore.com or use the cancel option in your account dashboard.

Returns & Exchanges

  • Perishable/Food Items: Due to the health and safety nature of pet consumption items (Timothy Hay Flakes, Meal Food, Chew Sticks), we do not accept returns once the product package has been opened or altered.

  • Eligibility for Returns: Returns are only accepted if you receive the wrong product, a damaged product, or an expired product.

  • Timeframe: You must report the issue with unboxing images/videos within 48 hours of receiving the delivery.

Refunds

  • Once your return request is verified and approved, a refund will be processed.

  • The refunded amount will be credited back to your original payment method (Credit/Debit Card, Net Banking, UPI, or Wallet) within 5 to 7 business days as per bank standard operating timelines